Back to 1999: From operating surgeons to becoming a top doctor

Chapter 157

"This is a good opportunity to expand the reputation, Director Xiao, you actually rejected it in person."

Gong Liang, who was standing by, was completely dumbfounded after hearing Xiao Chenguang's decision.

He really didn't understand what harm would increase the number of outpatient visits to Xiao Chenguang, and he actually refused without hesitation.

After all, in their hospital, there are regulations for the arrangement of expert appointments. Some newly promoted deputy directors are waiting in line for the authorization of expert outpatient appointments because of insufficient qualifications.

This is a reflection of medical skills and status.

Now Xiao Chenguang has the opportunity to see experts for two days a week, which has set a precedent in Shengli Hospital.

But he was unmoved, and even the director of the outpatient department personally discussed it. Why?

"Director Xiao, on your first day of seeing patients, Director Wang may not have explained to you clearly that there are a certain number of expert outpatient clinics in the hospital, and not just anyone can be added to the outpatient department."

Director Peng was also a little confused at this moment.

In his opinion, this is a great opportunity. Even if Xiao Chenguang is not grateful to him, he should be grateful and agree immediately.

How come things are developing like this now?

"Is it because I'm too tired to sit in the clinic?"

Director Peng looked at the clock on the wall that was about to reach 13 o'clock and felt that this possibility was very high.

After all, what happened today was too sudden.

The endless stream of patients caught the outpatient department managed by Director Peng off guard.

Originally, the number of patients was limited.

But the publicity of the city station and the effect of Xiao Chenguang's sitting made Director Peng a little eager for quick success.

Therefore, when the registration office called to report the situation, Director Peng took the initiative to add more numbers in order to increase the number of specialists.

This led to a lot more patients queuing for treatment in the morning than usual.

"Today is special. There are too many patients coming, so I didn't have time to discuss it with you." Director Peng is still trying to explain.

In fact, he did not do these things right.

It stands to reason that he should discuss it with the attending doctor in advance, but the incident happened suddenly, and Xiao Chenguang is young and energetic. In Director Peng's opinion, it is also right to see more patients.

Besides, he also arranged an assistant for Xiao Chenguang, and this treatment was not available to others.

But now, Xiao Chenguang's straightforward refusal made Director Peng feel a little uncomfortable.

"Director Peng, you are also a clinical background, so you naturally know that it is necessary to be very rigorous in treating patients and practicing medicine."

Xiao Chenguang saw Director Peng's reaction, but he still expressed his thoughts.

"When we doctors treat patients, it is related to the life and death of patients. No matter how careful we are, it is not too much. A diagnosis requires not only visual, auditory, palpation and various tests and examinations, but also consumes energy."

"If the number of registrations is increased rashly, not only will the doctor's energy be insufficient, but the patient will also be prone to problems. In this way, it is not saving people, but harming people."

Xiao Chenguang's words were very calm, but they set off an uproar in Director Peng's heart.

Gong Liang, who was standing in the corner, lowered his head and fell into deep thought after hearing Xiao Chenguang's words.

"Director Xiao, you are fast at seeing patients. Why don't you work half a day this week?"

Director Peng was a little anxious.

Now that the expert appointments have been issued, the patients can't be scheduled, and it's not okay to delay.

For him, the quality of patients is the responsibility of the doctors, and he is only responsible for one task, which is the number of outpatient visits.

Besides, Xiao Chenguang is fast at seeing patients and has strong abilities. As everyone says, the more capable, the more work. It's okay for him to see more patients now.

But now, his refusal made Director Peng feel like he had shot himself in the foot.

"I have to be responsible for the patients. This time, the treatment was fast, mainly because of the documentary. The patients who came to see the doctor have a herd mentality. Many of them have basic diseases. It doesn't matter who sees them. They come to me just to feel at ease."

Xiao Chenguang shook his head and didn't give in.

He is very clear about the role of the media. Just like the Internet celebrities in later generations, they are very popular at the beginning and many people flock to them.

When the popularity is low, there will be patients who really need to see the expert appointment.

By then, the energy involved in various complex diseases will definitely not be as fast as it is now.

"What can I do? This matter is indeed my fault. I didn't communicate with you in time, but if I take back the number I issued, I'm afraid the patient will scold me."

Director Peng slapped his thigh, looking very annoyed.

He understood the problem Xiao Chenguang talked about, but when things got to this point, there must be a solution.

"Actually, there is a way to solve this matter, but it requires you, Director Peng, to decide."

"What decision, Director Xiao, you say, I'm listening."

At this moment, Director Peng no longer had the arrogance just now. Facing Xiao Chenguang, his attitude was very humble.

He was originally in the wrong in this matter, and now Xiao Chenguang can still ignore the past.If you suggest a solution, he will listen attentively.

Director Peng's change of attitude was actually within Xiao Chenguang's expectations. Facing the problem of medical resource allocation, the hospital has actually taken many effective measures.

"Director Xiao, what are you talking about? One appointment can last for seven days. As long as you have the initial diagnosis, you can follow up with your registration slip within a week without having to register again. Is this... realistic?"

Director Peng had never heard of Xiao Chenguang's suggestion and was dumbfounded.

"Yes, if there are patients who can't wait, they can also see other general surgery doctors first. If there are problems that cannot be solved, as the deputy director of general surgery, I will also treat difficult patients and will not delay their condition."

The first measure Xiao Chenguang took was to extend the registration time.

First, it can comfort patients who cannot see a doctor after registration, and second, it also reduces their registration fees.

After all, sometimes, patients can queue up for a whole morning to register for a specialist, and then go to the doctor to get a few test orders, and then queue up for examinations and wait for the results.

Finally, he took the list to the specialist, but found that the clinic had closed.

He had to wait for the specialist to see him next time and then queue up again for registration. Several days passed, which resulted in him not being able to see the patient and delayed treatment.

This kind of thing is common in large hospitals, and Xiao Chenguang has seen too many of them.

So he came up with this idea.

As for the decision to waive registration fees within a week, in fact, when patients come to see a specialist, most of them don’t care about the registration fee of dozens of yuan. Sometimes, what they need is the minimum respect given to them by the hospital.

As for the second measure, it is even simpler.

It is to prevent patients from blindly seeking medical treatment and avoid wasting medical resources.

So this is also the reason why Xiao Chenguang refused to work overtime. After all, no matter how good a doctor is, his energy in a day is always limited.

Giving limited energy to patients who need it more is the meaning of the existence of hospital expert appointments.

"I'm afraid I can't make the decision on what you are talking about."

The suggestion Xiao Chenguang made at this moment was too shocking, and Director Peng had never thought about it.

Once it is put into use, it is impossible for only the general surgery department to implement it. It will definitely be promoted to the whole hospital.

There are too many things involved.

However, on second thought, this is indeed a solution that can be used at the moment, but in this way, the number of outpatient registrations may drop drastically.

Seeing Director Peng fall into deep thought, Xiao Chenguang did not continue to speak. Compared with the registration fee, the patient's reputation and hospitalization are the key to the development of the hospital.

If Director Peng can't understand this reason, Xiao Chenguang will not agree with his suggestion of overtime and extra appointments.

"Okay! Director Xiao, I will report the expert appointment to the hospital leaders right away. If it works, you don't have to worry about other things. As the director of the outpatient department, this matter started because of me. I will personally talk to the registered patients one by one, calm their emotions, and solve this matter."

Peng Hui bowed slightly to Xiao Chenguang and expressed his apology. After considering just now, he found that the suggestion proposed by Xiao Chenguang was a good way to benefit the people.

Although the outpatient department he manages will be affected by this, in the environment of Shengli Hospital, only if the hospital has a good reputation, everything will flourish and doctors and patients will be harmonious.

Then, he left the clinic and went directly to the dean's office to discuss relevant issues.

Xiao Chenguang took out a piece of paper from the drawer, which was full of names and diagnoses.

"What is this?"

Gong Liang, who was huddled in the corner, finally dared to stretch his neck curiously and came forward to check.

"Nothing, I copied the basic information of the patient in the morning, so that I can check it when I come to follow up in the future."

Gong Liang was stunned when he said this.

Thinking of what Xiao Chenguang said before, Gong Liang couldn't believe it.

"So, you knew from the beginning that Director Peng would come to you to add an appointment?"

"No, I'm just used to it."

"After all, there are so many patients. If there are any mistakes, it's better to remember them in writing than in your head."

Xiao Chenguang smiled, his eyes were calm, but the more so, the more unfathomable he felt.

"Director Xiao, can I follow you in the future?"

Gong Liang didn't know why, but the thought that flashed through his mind was said out loud by him.